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PROBLEMS.....OPPORTUNITIES IN DISGUISE?
And opportunities manifest themselves as problems.
Unless we hunt for defective and wasteful practices, quality cannot be
improved upon. There is no point in being complacent about the present
situation – there is always a scope for improvement.
Why do these managers care so much for quality? The answer lies in their
attitude towards quality defects. The reason behind their quest for Zero defect
is the Japanese experience that quality improvements can lead to substantial
reduction in operations costs. These managers firmly believe that every
problem, when solved, jacks up the quality and brings down the cost!
Change your attitude: If we want to improve quality of our products, our
service and our work life, let us change our attitudes towards problems.
Problems are not to be avoided. In fact, problems are welcome. Because with
every little problem comes a tiny little opportunity to improve our work
practices.
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