Page 36 - NCS Sales Manual 2018.pdf

BUSINESS APPLICATION SERVICES (BAS)

APPLICATION PRODUCTS – PEGA

Pegasystems is the leader in software for customer engagement and operational excellence. Pega’s technology – CRM, digital process automation, AI, and more – has
empowered the customers to achieve breakthrough results.
Pega Platform allows you to build applications that enable you to respond faster to the needs of your customers based on a model-driven, unified approach to deliver an
enterprise-grade, agile application with a no-code authoring experience.

Solutions / Services Benefits for Customers Top Strikes Hunting / Farming Terrain NCS Contact Person
(Prospecting Questions) (Customer Profile)

Pega Application Agencies struggle to modernize • Are most of your business Agencies with legacy systems Lim Bee Luan
Implementation & legacy systems while continuing processes done manually? looking to modernize and/or Incubation Centre
Modernization to deliver customer-focused • Are your organization looking adopt agile approach. beeluan@ncs.com.sg
services. The organizations
• Pega Platform (with BPM need to be innovative and at replacing obsolete or end- Agencies with sizable citizens/
of-life system?
capability) agile in order to better serve end-users engagement base.
• Customer Services (CRM) customers and to respond to • Are your key business
• Customer Decision Hub ongoing policy changes in a applications lack of
- Adaptive Decision timely fashion. Pega solution integration standalone
Manager allows the organization to build as individual system and
- Visual Business Director the foundations of an enterprise running on multiple platforms
- Next Best Action Advisor solution that can support lack of reporting / analysis
• Marketing wider change and is ‘future capabilities resulting in
• Process Automation empowered’. excessive manual and
• Artificial Intelligence duplicate efforts?
• Field Service Improving customer and • How successful have you
• Pega Express employee experiences while been with modernization
driving operational efficiencies programs? Are your
is now more achievable organization able to react to
than ever. With real-time changes in a timely manner?
decisioning powered by AI,
agencies are improving the • For customer service, what
customer experience through types of performance,
personalized next-best-actions customer satisfaction, and
through any preferred channel. operational metrics are
important to your decision-
making?

36 NCS Sales Manual | Business Application Services | 2018