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In-Truck Computers
Technology has made it necessary for the Recovery Agent to be equipped with a computer
in his tow truck. As with cellular telephones, when it becomes necessary to operate the
computer, you should not be operating your tow truck. The professional driver
recognizes the potential dangers of operating a phone or computer while driving. He also
recognizes the many accidents, collision damages, bodily injury and deaths resulting from
the irresponsible acts of the non-professional driver.

When you consider operating your phone or computer while also operating your
tow truck, PLEASE think first about the welfare of your family and the family your
irresponsibility may affect.

Social Media
It’s Impact on Insurance Coverages

In this Section, we have provided statistics on the potential dangers of traffic crashes from
the improper use of cell phones and other in-truck technological devices. The following
information will show how the improper use of Social Media has a huge potential impact on
insurance coverages for Recovery Agents.

Like a double-edged sword, social media can be a great way to communicate or if used
irresponsibility can make you bleed headaches. Remember, what you post on any social
media site it doesn’t go away….ever! In our research of social media and its potential impact
on insurance coverages we have found the following information.

Underwriting guidelines, which sets the rules as to whether you are insurable were previously
and primarily based on your past driving record and then expanded into looking at your credit
history. Why? Because it speaks of your character and habits. Now, the new phenomenon
that insurance carriers are looking at is social media for statements and/or photos that might
indicate irresponsibility and/or the potential for violating an individual’s (primarily the
debtor’s) privacy rights.

Our research of social media posts/photos by recovery agents that insurance carriers are
looking at include the following examples:

1. Selfie of recovery agent and girlfriend and repossessed vehicle with the
comment, “Got the dead-beat p…...”
2. Selfie with comment about the firearms he carries in his tow truck.
3. Selfie with repossession hooked to tow truck with the comment, “another dirt
bag bites the dust.”
4. Comment, “I’m locked and loaded and looking for another dead-beat debtor.”
5. Video showing debtor chasing repossessor who had just repossessed his vehicle
with the comment, “another dead-beat debtor bites the dust.”
6. Photo showing debtor’s tag number with vehicle hooked to tow truck with
comment, “hooked and booked.”