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Recovery Agent Field Assignment Preparation
                   It is imperative that the Recovery Agent be equipped with the proper “tools” in order to
                   perform his/her responsibilities expeditiously and professionally, particularly since he/she
                   works long and varied hours, sometimes many miles from the office and storage facility.

                   Identification Card: The Recovery Agency owner should be responsible for providing
                   the Recovery Agent with a picture identification card. The ID card is an invaluable tool in
                   working assignments where the Recovery Agent must communicate with the debtor or law
                   enforcement. The ID card should be provided regardless of whether state  law requires it.
                   It lends credibility and authority to the Recovery Agent and has proven to boost success,
                   especially  to  the  resolution  of  involuntary  repossessions.  The  Recovery Agent should
                   always carry the card and be sure to identify himself/herself by name and ID card.

                   Dress Code:  Since the way one dresses is a very important mode of communication, it is
                   vital that the Recovery Agent dress appropriately and professionally.  In situations where
                   the Recovery Agent must confront, or is confronted by the debtor or a third party
                   in possession of the defaulted collateral professional business attire provides a most
                   important first impression.

                   Tow Truck:  Due to its importance, you will find this information again in the Defensive
                   Driving (Section 10) portion of this program.  Properly operating and equipping a tow
                   truck is paramount in recovering and transporting recovered property to the storage facility
                   safely  and  without  damage.    Equipment  checks  include,  but  are  not  limited  to  the
                   following:

                       1.  Check all fluids, lights, brakes, tires and towing equipment.
                       2.  Working flashlight.
                       3.  Vehicle entrance tools.
                       4.  Driver  license  and  identification  card  cell  phone  and  laptop  computer  if
                          applicable.
                       5.  Emergency equipment (flares, reflectors, etc.)
                       6.  Applicable chains and/or tie down straps.
                       7.  All field assignments with complete, legible instructions and Mapquest directions.
                          The  Recovery  Agent  should  read  very  carefully  and  understand  all
                          assignment instructions before scheduling the assignment for field activity.


                   Assignment Update and Status Report Form: If the Recovery Agent is equipped with a
                   computer and provides updates and status via the internet, he/she usually is not required to
                   complete this form during field activity.
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