Page 164 - Movie Collerctor

Collectorz.com Movie Collector for Windows - Version 15

I do not see my images anymore.

Here’s how images work in our software:

Images are not stored inside the database. The image files are stored separate from your database, in a
folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents).
The entries in your database refer to those image file using a full file path.

If your cover images are not shown in the program anymore, there’s only four possible causes:

• Cause 1: Corrupted file paths
• Cause 2: Your images have moved to a different location
• Cause 3: The program is not allowed to access your images
• Cause 4: Only the thumbnails are missing

Find out which of the four possible causes made your images disappear.

To get your images visible in the program again, it is important to find out which of the 4 causes we are
dealing with it.

Here’s how:

1. Find an entry in your database that misses its’ cover image.
2. Now open that entry in the Edit screen and switch to the Covers tab.
3. Now, on the Front Cover tab, do you see the cover image? If so, you are probably looking at cause
#4.
4. If you do NOT see the cover image there, then look at the File Path listed.
5. Now use your Windows Explorer to browse to that file path and check if the image file referred to is
actually there.
6. If it IS there, then we must be looking at cause #3.

7. If it is NOT there, we’re dealing with either cause #1 or #2, most likely #2.

Solutions to all four possible causes:

Cause 1: The image file paths in the database have gotten corrupted.

This is very unlikely. If this did somehow happen, please contact us.

Cause 2: The images are not in their original location anymore.

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