Page 165 - Movie Collerctor

Collectorz.com Movie Collector for Windows - Version 15

Which could be the case if the user has inadvertently moved them, or deleted them.
In any case, this is not something that can be ever caused by the software itself, or even by installing an
update.

Solution:
If this is your problem, find the solution in our manual.

Cause 3: The program is not permitted to access your images anymore.

The paths in the database are still correct and the files are still there, but somehow the program does not
have sufficient Windows permissions to access them anymore. This can sometimes happen in the first
session after updating the software, especially if the images are on a network drive. Closing and restarting
the program will fix that.

Other reasons can cause this too, e.g. running the program under a Windows user different from the one it
was installed under.

Solution:

1. Download your program again from your My CLZ Account page.
2. Click the download button for your platform and download the version you’re entitled to, save it to your
computer (do not run the installer).
3. Right click on the downloaded installer, and select ‘Run as Administrator’.
4. This will install the program with Administrative rights.
5. Now launch the program with admin rights (right click > run as administrator).

Cause 4: There are no problems at all, but somehow you lost the generated mini-thumbnail
versions of your cover images.

In that situation cover images do still show up in the Details Panel, but not in the Images View.

Solution:

1. Click menu _ Tools / Maintenance / Re-generate Thumbnails_

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