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3. Always carry your own passport and airplane ticket with you.
4. Look the custom officer right in the eye.
5. Pack electronic gear in your hand luggage
6. Carry a large amount of cash.
7. Pack only carry-on luggage when possible
8. Take care not to exceed limits on the size of your luggage.
9. Bring your prescription drugs with you in their original container.
10. Leave your bag unattended at the airport.

ACTIVITY 2

Supply the appropriate adverbs for the tips!
TIPS ON ANSWERING PHONE CALLS POLITELY AT THE OFFICE

a. When you’re answering the phone _________ 1), you don’t _________ 2) know who is _______ 3). It could be
your boss, a customer, one of your colleagues, or even a wrong number. Answering the phone _______ 4)
will start whatever conversation you are about to have get off ______ 5).

On the right foot, talking, always, at your office, professionally

b. Stop what you are doing ______ 6) and take a brief moment to prepare for answering the call. It makes a
difference whether you are eating something, or chewing a gum, or crying, your caller ______ 7) will
hear that ______ 8)

In your tone, on the other side, now

c. _______ 9),Answer the phone ________ 10). Tell your name and company; Good morning, thank you for
calling ABC Company. This is Jane. How may I help you?

Appropriately, In business situation

d. Try not to speak ______ 11), until you know who the caller is. If the speaker does not introduce
themselves ________ 12), say, “May I ask who is calling?”. Don’t ask the speaker _____ 13) or she/he might
get displeased with you.

Rudely, too informally, immediately

e. Listen ______ 14) and find out the reason why the person is calling and respond _____ 15). If the person
they are trying to reach is not ______ 16), take a message, record the person’s name, phone number, and
purpose of call ______ 17). If this is an important call, it can be dealt ______ 18) and _______ 19).

Efficiently, carefully, on a piece of memo, available, appropriately, quickly

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