Page 163 - Dedication

Work Experience
Travel Consultant
April 2020 – Present

 Co-ordinated transport, accommodation, and itineraries for domestic
and international trips for customers, based on customers' needs,
budgets, and expectations.

 Developed customer intake forms and interview processes that
enhance the ability to understand customer requirements and led to
achieve an increase in customer satisfaction.

 Utilised the latest sales techniques to upsell products and services to
enhance the customer's overall experience.

Travel Agent Supervisor
August 2010 – April 2020

 Managed 10 agents to ensure they properly handled customer
requests and fulfiled their duties as expected.

 Handled customer service issues, including unhappy customers,
missed flights, overbooked hotels, mistakes in the itinerary, and
other last-minute problems.

 Educated customers on travel requirements for international
destinations, including visas, holidays, passports, and customs.

Holiday Counsellor
September 2015 – August 2020

 Co-ordinated with holiday club members to book flights,
accommodation, and other components of their trips.

 Answered questions of current and prospective customers about the
holiday club.

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