Page 162 - Dedication

Professional Summary:
Travel and tourism professional with more than 20 years’ experience
assisting customers in fulfiling their domestic and international travel needs.
Extensive knowledge of many of the top travel destinations and proficiency
in the latest travel co-ordination and booking software. Gifted at developing
custom-built travel itineraries that exceed expectations. Dedicated to help
customers to reach their dreams of travelling around the world.
Skills

 Excellent customer service skills that ensure customer satisfaction in
holidays and travel itinerary.

 Strong problem-solving skills to handle even the most stressful of
situations, such as cancelled flights, overbooked hotels, and other
travel emergencies.

 Fluent in Spanish, German, and French to easily communicate with
travel agents in countries where these languages are the primary
language.

 Motivational interviewing skills to assist in truly listening to
customers and recognising what they want to create customised
travel experiences that meet their expectations.

 Extensive knowledge and education of the top tourist destinations
around the world, including the best restaurants, accommodation,
and attractions.

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