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Exercise - Taking a Look at Your Last Argument - Think back to two conflicts you had with
Steps to Resolving Conflict someone earlier this week, and fill out the chart below.

It’s OK to have conflict. Conflict can be a good thing because you can learn from the experience, as Conflict #1
long as you deal with the problem. Be sure that everyone gets a chance to tell their side of the story The Issue:
before a solution is created. The Peace Education Foundation offers steps to resolving conflict that People involved:

are listed below:
Why did you have the conflict?
ƒ Use a calm voice
How did you respond to the conflict?
ƒ Ask the other person to talk about the problem.
How did you resolve the conflict?
ƒ Decide what the problem is together and look for areas where you agree.
Are you OK with the results?
ƒ Treat the other person’s feelings with respect.
ƒ Tell the other person what you think about the problem and accept how they feel. What would you do differently?
ƒ Give the other person a chance to explain.
Conflict #2
ƒ Suggest what you could do to solve the problem and ask the other person their feelings.
The Issue:
For Evaluation Only
ƒ Talk about ways to solve the problem that work best for both of you.
ƒ Commit to carrying out your end of the agreement. People involved: ©2017 Learnovation®, LLC

ƒ Try again if you find your solution does not work. Why did you have the conflict?
ƒ Thank the person for talking about the problem: “Thank you for talking about this How did you respond to the conflict?
misunderstanding and trying to solve the problem with me.” How did you resolve the conflict?

Are you OK with the results?
Family and Personal Conflict Tips What would you do differently?

ƒ Draw boundary lines that cannot be crossed.

ƒ Show respect and not anger even if the other person is angry. Work Place Conflict Tips
ƒ Stop talking and come back to the problem later if you cannot ƒ Pick the right time to talk about the problem.
agree. ƒ Explain how you understand the problem.

ƒ Look at the problem from both sides. ƒ Talk about the problem, not other things.
ƒ Brainstorm solutions to the problem. ƒ Stay calm and think before speaking.

ƒ Choose a solution that works for both or all of you. ƒ Be willing to listen to others point of view.
ƒ Maintain the relationship by letting the person know that you ƒ Be flexible and willing to change.
can separate the problem from the person.
ƒ Ask another person, like a supervisor, to listen to the problem.