Page 19 - Get_Down_To_Business_2018

Tips and Tools to Help Drive Presenter: John Stevens

Your Overall Staff Service

and LTR Scores

Use Medallia to spot trends. Take a closer look
at your scores by category. This hotel’s LTR score
is higher than the brand average. But check out
the individual categories. Room Condition and
Internet are lower. It’s time for additional
research, to get some more details!

Use the keyword search to find related feedback and then address the issues.

Remember, the guest perspective is an incredibly valuable asset. Learn from what
guests are saying about you!