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The course covers listening, speaking and language discretely, but each session of
          the course is presented as a coherent progression from receptive input to productive
          output. Typically, each session is based around a core non-routine listening scenario.
          It begins with a context-setting activity that prepares the learner for the situation,
          pre-teaching of key vocabulary, pronunciation exercises and grammar activities,
          all of which focus on the target language featured in the listening text.
          The speaking activities are the culmination of each session’s language focus and are
          a form of role play designed to extend the contexts covered in the earlier listening
          activities. The learner is assigned a role, e.g. first officer, and interacts with the
          computer, which fills the other role. The learner listens to the transmissions and must
          make appropriate replies based on prompt cards provided onscreen. The responses
          are recorded and the learner can listen to each recorded response before moving on.
          There are typically four or five stimulus-response exchanges in each conversation.
          In this way, the target language is embedded in all the activities, but is presented
          in different ways and recycled in the final speaking activity. The learner is guided
          from an initial receptive focus through to quite demanding language production in a
          realistic context, with the aim of ultimately spontaneously and accurately producing
          language forms appropriate to the situation.

          Considerations that influenced the design process
          The motivation of learners doing this course is high, as it serves as preparation
          to take an ICAO-endorsed language proficiency test, success in which leads to
          expanded work opportunities, for example, flying on international rather than
          domestic routes. Without the structure imposed by scheduled classes, motivation
          is an essential element of successful online study. The learner needs to study
          independently so, as noted by Macdonald, success in the blended learning
          environment requires the learner to be self-directed and reflective (2008: 121).
          However, the nature of the learners’ work in the aviation industry means that
          consistency in study patterns is difficult to maintain. For this reason, it is important
          that the course comprises digestible modules of reasonable duration, is portable
          and also clearly engages learners in highly plausible simulated work contexts.
          The aviation industry is very much dependent on melding visual cues with other
          communications; therefore, the design of the course emphasises its visual impact
          to inspire and maintain engagement.

          Another consideration was that, in general, the learners would be working in isolation,
          rather than as part of a dedicated cohort. This makes the contact with the language
          instructor extremely important in order to ensure that each learner progresses
          appropriately, to provide tailored feedback and also to give direction to the learner’s
          broader language acquisition or maintenance needs. Macdonald argues convincingly
          that face-to-face support is important in a blended learning context to reduce
          feelings of isolation and to maintain motivation when a course is fully online
          (2008: 50).

          However, the course developers can only recommend the amount and level of
          contact between the learner and the instructor, and this ultimately depends on
          how much importance the client organisation places on training, and on the


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