Page 9 - Thrive Business Process
P. 9

CONFIRMATION                                                                   NOTIFICATION


                                                Once the Change of DD/CC is                                                     Receive notification via
                                                confirmed, use the template to                                                 Client, Adviser & Insurer
                                                          notify Client.
                                                                                                                            Create PD Deal in your Admin Pipeline



                                                                                            NOTIFICATION




                                                     CONFIRMATION                                                                        AUDITING






               FOLLOW-UP                                                                                                                                          CROSS-CHECKING



           Create a task to follow-up                                                                                                                               See if all details are complete
        with Insurers in 2 business days.                                                                                                                                     on PD and
                                                                                                                                                                            Google Drive.







                                            ACTION PLAN                                                                                                        DOCUMENTATION






                                                                                  PAYMENT FORM


                                                                                     CHANGE


       NON-RESPONSE
                                                                                                                                                               DIRECT DEBIT FORM
        If no response received,
          use the template and                                                                                                                                       Pre-complete DD or Credit Card
         send them to Insurers.                                                                                                                                      Authority with the client details.
                                                                                                                                      COMMUNICATION             COMMUNICATION
                                                                                                                                                                    Cross-check details with systems




                                                      PLANNING


                                                                                                                                                               E-mail client using the template.


                                                                                                  TASK


                                   ACKNOWLEDGEMENT                                                                              TASK



                                    If response received, use template                                             Create a task to check if response
                                        and send form to Insurers.                                                   has been received from client
                                                                                                                           in 5 business days.


                                                                             DIRECT DEBIT AUTHORITY


                                                                                           PROCESS
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