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Safety
communication, drug use) that can contribute to events interactions between human behavior and the features
and incidents. and vulnerabilities of their operating worlds (The Field
• Teaching the basics of what causes incidents, unwanted Guide to Human Error Investigations, Ashgate
events, and how behaviors affect performance (this should Publishing, 2003).
be done for both permanent and seasonal employees). • Focusing investigations on why the behavior occurred;
• Establishing accountability and responsibility for safety identifying distinct aspects of the behavior; developing
performance (this includes senior management) that is steps toward policing, with the entire organization
measured at all levels within the organization. watching behaviors; and specifying corrective actions and
• Internal, periodic auditing/oversight of compliance with mitigations when behavior strays from what is expected.
safety regulations and rules to measure follow-through • Investing in expanded employee training and personal
and adherence. protective equipment.
• Implementing a coaching and mentoring program where
trained and skilled supervisors reinforce behaviors and Once these system attributes are placed into operation and
expectations in the work environment. Studies show managed well, a resort has a significantly improved chance
that peer-to-peer reinforcement of good behaviors is of assuring employee safety and providing guests with an
very effective at improving safety compliance rather than optimal experience. Remember, safety is not the absence of
managers solely critiquing behavior. incidents, but the presence of defenses to prevent or mitigate
• Developing the skills necessary to diagnose and fix unwanted events.
safety system problems (using a human performance
approach) as they are identified (similar to post-incident Greg Weatherby is the owner of HPI Safety Systems, LLC in
cause analysis). Jackson Hole, Wyo., where he specializes in safety culture
• Managing human error as the starting point for inves- assessments, human performance, and safety systems program
tigations, not as the cause of the incident. About 70 development. He is an active member of NSAA and the
percent of human errors are caused by the complex Intermountain Ski Areas Association.

A Job Well Done!

This new supply pipeline was a very
challenging project, and PNP Supply has been No resort is quite like yours
a superb partner, enabling Sunday River to
complete this project ahead of schedule and Team up with us today.
under budget. Whenever there was any issue —
technical, engineering, unusual field conditions, Rob Andrews, Seattle, WA No insurance program delivers solutions quite like ours. We
360-787-9887
or logistics — PNP Supply provided immediate recognize that your business faces a unique set of risks every day.
robert.andrews@safehold.com
assistance and guidance. It has been a pleasure SUNDAY RIVER’S NEW DUCTILE IRON PIPING INSTALLATION IS COMPLETE! Our sports and recreation teams can help you assess and minimize
to work with all of the staff at PNP Supply. Last spring, Sunday River selected VRS®-T lock restraint DI pipe to replace Bill Curtis, Lakewood, CO those risks so you can focus on running your business.
two miles of rusted, deteriorating 20” steel pipe. Using 100% in-house 720-543-8066
RICK KELLEY, COO personnel, this challenging project was completed ahead of schedule and We proactively consult with you to build the right insurance
under budget. Check out the video section of our website (link below) william.curtis@safehold.com
EASTERN/MICHIGAN MOUNTAIN RESORTS, BOYNE RESORTS
to follow the installation process and to learn about the myriad benefits solutions — so you can feel confident that you have the
of ductile iron pipe from PNP Supply for your next piping project. Ryan Patrick, Portsmouth, NH
603-570-5218 right coverage in place to protect your business now and for
PeopleNeedPipe.com/videos ryan.patrick@safehold.com the long term.

SIMPLICITY. STRENGTH. LONGEVITY. SUCCESS.
give us a call. 866.494.PIPE [ 866.494.7473 ]

Products and services are offered through Safehold Special Risk, Inc., dba Safehold Special Risk & Insurance Services, Inc. in California. Coverage is provided by unaffiliated
insurance companies.
© 2018 Safehold Special Risk, Inc. All rights reserved.
24 | NSAA JOURNAL | WINTER 2019