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RECRUITING

RETAINING STAFF

HIDDEN COSTS A THRIVING BUSINESS

Owners should consider the hidden In conclusion, building a great team is one of the biggest challenges
costs of losing people when deciding for any new business. Business owners must start with great leaders
wages. This includes the time it takes with a clear vision of their business's values and how things are
to recruit and train new team done. They should look for people with the 'Hospitality Gene' and

members and the poor service actively recruit staff with an optimistic warmth, a curiosity to learn, a
delivered when mistakes occur. To strong work ethic, self-awareness, and empathy. To retain staff,
retain people, owners should provide owners must provide a nurturing work environment and
a nurturing work environment and opportunities to hone their skills. By following these strategies,
opportunities for honing their skills. business owners can build a great team to help their business thrive.

Thank you to Andrew & Claire Bowen

Coffeepreneur, Author, Speaker MARCH/APRIL 2023 | ISSUE 29
The Daily Grind | CafeSuccessHub | Start up Coffee Shop Training
M: 07736 950673

www.beveragestandardsassociation.co.uk