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Page 7 www.beveragestandardsassociation.co.uk
SEPTEMBER / OCTOBER . 2021 | VOL.21
BSA Awards 2021
The BSA recently hosted the 2021 BSA Awards,
with the help from sponsors: Fracino, WaterCare
and Grindie.
We celebrated creativity in the industry as well
as the best services and products on offer.
Best Creativity and Design - R.W.Stokes and
Son:
Judges were impressed by the way in which
during Covid the business successfully Best Hot Drinks Menu & Drinks
utilised its existing skills and assets to Preparation - Rhode Island Coffee
inspire new customers and demonstrate a
continuing focused customer service at a Judges were impressed by the
difficult time. longstanding commitment to drinks
quality and attention to sourcing,
The virtual tasting experience exemplified preparing, and presenting drinks
this approach, delivering new income across the tea, coffee, and hot
streams plus providing education and value chocolate categories providing
for consumers by bringing live tastings with memorable out-of-home moments. A
notes and instructions, guided by their compelling coffee story, high service
master roaster yet experienced in 'your standards, and consistent latte art
own space'. clearly deliver a top-class experience.
This customer delight is evidenced
A novel, sustainable, engaging, and by strong and consistent customer
imaginative idea, delivering exceptional testimonials across social media and
creativity and design. review sites and provides exceptional
feedback.
A worthy winner demonstrating the
power of high standards, great
training, and a modern, dynamic
service style.
