Page 5 - SBrewing(August2021)

Page 5 www.beveragestandardsassociation.co.uk

AUGUST. 2021 | VOL. 19

Recipe for Success: BRITA

Professional's new research

reveals the key ingredients

for business longevity

Although the hospitality sector has now
reopened, it still faces challenges ahead and
operators are looking for support to rebuild their
businesses in the long run.

This is evident as new research from BRITA
Professional reveals businesses want:
Alongside this, the key ingredients hospitality
businesses believe are needed for future-
financial support from the Government proofing their business are a loyal customer
(49%) base (61%), strong teamwork (47%) and the
help from suppliers to achieve greater ability to adapt (34%)
efficiency and cope with rising demand
(32%) These themes and much more are discussed in
support regaining customer confidence BRITA Professional’s new podcast series
(34%).
‘Return, Renew Reinvent’, along with
insightful information from industry
Looking to the future, hospitality businesses also professionals, sharing how their businesses
acknowledge that top-quality equipment and have responded to the pressures on the
customer service will be key to ensuring success:
hospitality industry to secure ongoing success.

• 51% say investing in equipment Hear from masters of the industry, including
maintenance schedules is most important to boutique-pub chain YummyPubs, leading
help future proof their business
training provider HIT Training, coffee roastery
Wogan Coffee and catering parts supplier,
• Half of businesses will be adopting innovative First Choice on how they have adapted their
customer service technology and almost a strategies to invest in their future.
third (31%) will invest in the Internet of Things
enabled kitchen equipment

• 42% say they will ensure they are able to pivot
and respond to change in the future

• 43% say they will be focusing on hygiene and
cleaning

Click here to tune into the ‘Return,
Renew, Reinvent’ podcast series