Page 27 - 2019 Online Course Catalog

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Standard e-Learning Courses by Topic or Exit Catalog

 Clarity and Conciseness in Business Writing
Being clear and concise in business documents and messages isn't always easy. But it's essential in the
workplace if you want what you write to be read. In this course, you'll explore techniques you can use to
make your writing more clear. Specifically, you'll learn about the importance of using short and familiar
words, appropriate connotations, concrete and specific language, and transitional words and phrases. You'll
also explore tips for being more concise in your writing and best practices for organizing content.

Objectives:
 identify examples of guidelines for making clear word choices when writing
 recognize how to apply guidelines for writing clearly
 recognize how to apply guidelines for writing concisely to a given sample of business writing
 recognize the effective use of precise verbs and active voice in a given sample of business writing
 recognize ways of organizing written text for greater reader understanding
 identify design elements that can help increase reader understanding of written text
 apply techniques for writing clearly and concisely

AUDIENCE: ALL EMPLOYEES

 Conquering the Challenges of Public Speaking

Being a competent public speaker allows you to showcase your work and communicate effectively. You won't
convey your message – despite spending hours honing it – if you fail to engage your audience, handle
audience challenges that arise, and tackle nerves and anxiety. This course explores methods for delivering an
effective speech, such as making a good first impression and building rapport with your audience. It discusses
techniques for handling challenges during a speech, such as reviving an audience's focus and handling
difficult questions or hecklers. Finally, the course introduces strategies to overcome public speaking anxiety.

Objectives:
 recognize the basic rules of good speech delivery
 identify techniques for regaining an audience's attention
 identify techniques to deal with difficult questions
 Recognize techniques for dealing with heckling
 identify ways of overcoming public-speaking anxiety

AUDIENCE: All Employees

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