Page 23 - 2019 Online Course Catalog

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Standard e-Learning Courses by Topic or Exit Catalog

Engagement & Retention

 Motivating your Employees
Motivation is what drives people to accomplish things. Without motivation, things simply would not get
done. As a leader, your capacity for motivating plays a key element in the success of your organization. This
course provides you with an understanding of why motivating strategies are important as a leader. It also
provides you with practical techniques for encouraging motivation among employees in your organization.
Objectives - Helps leaders:
 identify common misconceptions about motivation
 recognize tactics that encourage intrinsic motivation
 recognize how to involve, validate, and develop employees
 identify methods of encouraging motivation in individual employees

AUDIENCE: Supervisors, Team Leaders, Managers

Essential Interpersonal Skills

 Becoming More Professional Through Business Etiquette
Your reputation often precedes you in any work environment. It can define your credibility, impact your
career opportunities, and shape your relationships with your colleagues. In this course, you'll learn the basics
of how to act professionally and practice proper business etiquette. You'll learn how to project a professional
image, both in your appearance and in your workspace décor. Finally, you'll learn how to ensure your
personal activities, including your social media presence, don't negatively impact your work reputation.
Objectives:
 identify the key characteristics of business etiquette
 recall the importance of dressing professionally
 recognize examples of appropriate workspace presentation
 recognize how to conduct yourself professionally beyond the office

AUDIENCE: All Employees

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