Page 30 - 2019 Online Course Catalog

F11 - Full Screen
Classroom Sessions by Topic or Exit Catalog

Change

 Facilitating Change
We hold leaders responsible for the “breakthroughs” that will catapult the business forward despite
increasing competition. But how can leaders lead change if they’re not ready for it or bought into it
themselves? Leaders learn the ability to facilitate change by understanding the importance of stakeholders,
multiple viewpoints, communication, and buy-in.

Help leaders:
 Develop their ability to drive change by understanding the importance of involving stakeholders,
dealing with resistance, communicating, and building buy- in.
 Improve their understanding and ability to leverage insights from the Change Style Indicator® (CSI).
 Enhance their skills in leading and motivating others through organizational change initiatives.

AUDIENCE: Team Leaders, Charge Nurses, Supervisors, Managers & Directors

Communication

 Communicating with impact
Communicating with impact is a two half-day intensive, high impact program to advance both sides of your
message — behavioral delivery and message content. Expert instruction and dynamic exercises are paired
with video feedback for maximum effect.
Objectives:
 Improve your credibility by adjusting your behaviors. Balance competence and confidence to show
your expertise.
 Organize your message in a clear, concise and impactful manner.
 Master storytelling
 Improve your power point ability to present to your team, your peers and executive leaders.

AUDIENCE: All Employees

 Crucial Conversations
Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open
dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to
speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the
highest-quality decisions, and then act on your decisions with unity and commitment.

Help employees:
 Effectively hold the right conversation to get the right results
 Learn skills that will help them set up conditions to talk about almost anything
 Identify when safety is at risk and you are no longer in dialogue
 Understand different types of decision-making strategies to support healthy dialogue

AUDIENCE: All Employees

29