Page 33 - 2019 Online Course Catalog

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Classroom Sessions by Topic or Exit Catalog

Essential Interpersonal Skills

 Challenging Negative Attitudes
Whiners, complainers, blamers or defenders. Do you notice your attitude falls in one of these categories? In
this class, you will evaluate your attitude and learn how to adjust your own attitude regarding your work
situation.

Objectives:
 Adjust your own attitude regarding your work situation
 Control the impact of negative situations
 Deal with negative people more effectively
 Use specific coping tools for dealing with change
 Use a four-step process to eliminate negative organizational norms

AUDIENCE: All Employees

 Influencer
In spite of the fact that we’re routinely trying to alter behavior, few of us can articulate an effective
strategy to create this behavior change. It’s time this changed. By drawing from the skills of many of the
world’s best change agents and combining them with five decades of social-science research, Influencer
training creates a powerful and portable model for behavior change.

Influencer training provides skills to:
• Identify the high-leverage behaviors you should focus on
• Diagnose the real causes behind behavior problems
• Effectively motivate and enable others—regardless of formal authority
• Create behavior-change strategies that yield rapid, lasting results

AUDIENCE: All Employees

 Mastering Interaction Skills
Learning about interpersonal skills critical to being an effective leader is one thing. Applying the skills and
changing behavior is another. This course helps leaders realize and practice those interaction skills that are
strengths and those that need development.

Using job-related situations, this course helps leaders significantly improve their confidence and mastery in
using leadership skills. Leaders explore the issues that they face, practice their skills, and receive feedback on
their use of the Interaction Process skills.

Help leaders:
 Effectively use Interaction Management techniques and skills in important workplace discussions.
 Build confidence and competence in achieving their discussion goals.
 Effectively address challenges that might arise during discussions.
 Use effective interaction skills on the job to build productive relationships.

AUDIENCE: Team Leaders, Charge Nurses, Supervisors, Managers & Directors

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