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Web-based Sessions by Topic

Web-based sessions by topic

 Communicating For Leadership Success *Participants must attend all sessions to receive course credit
Many organizations focus on technical skills as all-important to success in the workplace. Yet strong interpersonal skills
are equally essential in transforming individual contributors into exceptional performers who have a greater impact in
their roles. This foundational course provides individuals with a powerful set of interaction skills that enables them to
communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships,
and achieve desired results.

Session I: Leadership Today (and Every Day)
Facilitator leads an activity to introduce personal and practical needs, and then introduces the Interaction
Essentials. Participants watch a video that shows the variety of demands a leader faces, and the
facilitator highlights the importance of meeting team members’ needs.

Session II: The Key Principles to Meet Personal Needs
Facilitator introduces the five Key Principles. Participants discover key insights about Esteem, Empathy,
Involvement, Support and Sharing. Participants watch two video segments that show a manager using
Key Principles. Facilitator leads the group as they read several situations and choose an effective
response for each one.

Session III: Practically Speaking - The Interaction Guidelines
Facilitator introduces the Interaction Guidelines to meet practical needs. Participants watch a video
leader effectively use these skills during a discussion with a team member. Learners begin to complete a
Discussion Planner for an upcoming workplace discussion.

Session IV: Using Effective Feedback for Leadership Success
Facilitator leads a discussion about the nature of feedback in the learners’ environment. Facilitator
introduces the STAR approach to providing positive and developmental feedback. Participants practice by
writing a STAR and commit to deliver it to a co-worker.

AUDIENCE: Team Leaders, Charge Nurses, Supervisors, Managers & Directors

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