Page 7 - The Best Begins With You
P. 7
UNITED STATES
CONTINUOUS IMPROVEMENT PROJECT:
Implementation of SMO 2.0 Phase I in Large Stores (2,139 Stores).
SITE: CCSWB.
TEAM: Account Sales Merchandising
Managers at 28 sites.
IT IS A SUCCESS CASE BECAUSE ...
The commercial department was able to validate the effectiveness of this initiative by reducing the inventory of “backrooms” and seeing the effects of reducing product waste, returns and increasing productivity in stores.
BENEFITS
• Contributed to the reduction of BD&L (Merma) CPC from $ 0.042 (2018) to $ 0.034 (2019).
• Increase of productivity (CPH) in store of 2%.
CULTURAL IMPACT
Focus on results and the customer
Since we only have the defined SKU’s and cases needed per SKU based on actual demand, thus achieving waste reduction.
CI TOOLS APPLIED
Use of VSM (Process Mapping) To vi- sualize the waste and understand the demand per store thus being able to define the amount of SKU’s, and num- ber of cases per SKU’s that must be held in the backrooms based on the current demand and delivery frequency.
