Page 3 - The Shield Issue 1 Social Media Version
P. 3
ADAPTING TO CRISIS
It's true that we need to take the Coronavirus seriously.
It’s capable of causing severe illness, death, and drastic
long-term changes to how we live and work. It could even
cripple the economy. It’s easy to stay focused on those CUSTOMER CONTACT THROUGH LOCKDOWN
calamities when they are the topics dominating the news.
Increase the email, telephone and online contact you
In times of constant negative messaging, we need an have with your customers. They will be concerned about
antidote so that we can keep our positive attitude and how your business is adapting to the situation —
march forward with determination and hope. wondering if you’re open for business, have product
available, if those products are safe, etc. There are steps
Be deliberate in activities that are positive, compassionate, you should be taking now to ensure your customers can
heart-warming, loving, stress reducing and laughter get answers when they’re searching online.
inducing!
• FAQ sections might detail who comes into contact
Think Love not Fear. Be gentle with yourselves, take care of with your products,
your loved ones and those around you. • How your workflow has changed to emphasize safety
and policy changes regarding existing purchases.
Stay safe everyone. Together, we’ll get through this. • The FAQ section is also a good place to explain any
changes in your offerings or expected fulfilment
Read More >>> https://lnkd.in/ghhuuyU delays.
