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ave you been taking advan- MANIPULATING DATA IN EXCEL customers experience when contacting
tage of the training courses 2013 the support center. It also explains how
available to you for free Excel 2013 provides multiple features for to adapt your writing skills to commu-
here at Kloeckner Metals? organizing and managing data, includ- nicate through e-mail and to document
HSure you are an expert. But ing sorting and filtering tools that are incidents. Ideal for: Individuals who
there is always something new to learn. essential to data analysis. This course want to develop or refresh their custom-
Here are a few reasons to consider tak- explores organizing data in Excel 2013 er service skills. (30 minutes)
ing a training course—no matter what using the built-in features. It also covers
your level of expertise may be: converting text to columns for easy of COMMUNICATING WITH CONFI-
splitting text. Ideal for: Personnel at all DENCE
1. To refresh your skills sets - It’s easy levels of the business, end-users seeking Communicating with confidence is
to get accustomed to doing things “a to attain competency in Microsoft Excel. critical to your message being success-
certain way“ but technology is constant- (50 minutes) fully received. Feeling confident in high
ly changing, and keeping up can make stakes situation is not always easy but
your job easier. AGILE PRINCIPLES AND with effort, confidence can be cultivated
2. To learn new skills - As you read on, METHODOLOGIES and improved. You’ll learn about being
you will learn of courses that are availa- Agile projects use of short work iter- an effective speaker. Discover ways
ble to you right now (they are updated ations and incremental development to prepare, techniques to avoid being
often) They vary in topics and you might of products that focus on business nervous and how to use your voice and
just find one you are unfamiliar with. priorities and customer value. Ideal body language to communicate with
for: Managers and members of project self confidence. Ideal for: Everyone (20
Here are the current available courses: teams who currently us or plan to adopt minutes)
Agile techniques. (55 minutes)
A MANAGER’S GUIDE TO In this course, you’ll learn why it’s DEVELOPING A SUCESSFUL TEAM
DISCIPLINE important to align your goals with your You’ll learn how to develop a team
A key role for any manager or super- company’s goals, and you’ll learn how to culture early on by establishing team
visor is to ensure employees meet the do it with a goal alignment worksheet. member competencies and working
expectations for appropriate and lawful You’ll also learn how to ask questions to improve team dynamics. You’ll also
conduct at work. Dealing with prob- to clarify goals, and how to establish learn about methods used to encour-
lematic behavior and taking disciplinary and prioritize priorities based on these age team participation, motivation and
action can be stressful. This short class goals. Ideal for: Anyone who wants to increase teamwork and commitment.
offers useful strategies to overcome this get some practical guidance for how to Finally, you’ll learn about the impor-
challenge, stay compliant with employ- manage their time. (25 minutes) tance of assessing and improving team
ment laws and company policies. Ideal performance. Ideal for: Everyone (30
for: Managers and supervisors. (30 AGILE PROJECT SCHEDULING minutes)
minutes) AND MONITORING
Wouldn’t it be great if projects managed For any questions on training please
FACING AND RESOLVING CON- themselves once you get them start- contact:
FLICT IN THE WORKPLACE ed? This isn’t the case. Successful Agile Amanda Middendorf
Workplace conflict wont go away on its projects require adequate scheduling amiddendorf@kloecknermetals.com
own; you need a plan to address it. In and monitoring, which helps identify or Shannon Johnston
this course, you’ll learn about sourc- any adjustments that need to be made, sjohnston@kloecknermetals.com
es and signs of conflict, a process for and ensures project work goes smooth-
resolving it, and ways to get the process ly. Ideal for: Managers and members of
back on track if difficulties arise. Ideal project teams who currently us or plan
for: Any individual who wants to devel- to adopt Agile techniques. (55 minutes)
op or refresh their skills at recognizing
and responded to workplace conflict. COMMUNICATING EFFECTIVELY
(30 minutes) WITH CUSTOMERS
This course explains how to adapt to
the different communication types and
identify the common emotions that

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