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should be no surprise to anyone that
          efficiency is one of our key pillars. You
          have undoubtedly been affected by our
          efforts here. Perhaps your branch has
          experienced a lean event with our oper-
          ational excellence team. Maybe you’ve
          witnessed jobs evolve, or even certain
          tasks be automated. You’ve definitely
          seen our drive for digitalization, both in
          the sales process, but also in our back
          office and administrative work. While
          we understand that efficiencies can
          mean change, and that change can be
          uncomfortable, becoming more efficient
          is essential to our sustainability as an
          organization. We must leave no stone
          unturned as we continuously search
          for ways to improve processes, create
          efficiencies, and increase productivity
          across the company.                 gross margin dollars that will flow
                                              directly to the bottom line. Addi-
          2.                                  tionally, as we create more efficient
          Product Mix. Our profits are directly   processes, we will create even more
          impacted by the margins of the various   capacity, which in turn can drive
          products we sell. This is what I refer   even greater financial gains.  You may be
          to as the “Mix Effect.” Every Kloeckner
          branch needs to capitalize on their   4.                               wondering,
          strengths, while also leveraging higher   Inventory Velocity. Traditionally, ser-
          value added products and services. As   vice centers have held ample, if not   why start a
          an organization, we’re striving to hit   excessive, inventory on hand. It may   newsletter?”
          upward of 40% of our gross profit to be   feel safe to have a lot of material
          driven by higher value-added business   “just in case we need it.” And Kloeck-
          (HVAB). By focusing on HVAB, we will   ner has formerly held that same
          not only increase our average margins,   belief. But, that is an unnecessarily
          but we can also reduce exposure to the   expensive way to do business and is
          market price volatility that continues to   an extremely risky proposition when
          run rampant in our business.  If you’re   operating in a volatile price environ-
          unfamiliar with some of the products   ment. The fact is, we have already
          and services offered by different branch-  made incredible progress in manag-
          es, I encourage you to reach out to TEAM   ing our inventories more efficiently
          members in those locations or to one of   than we ever have in the past. The
          our many product experts around the   resulting increase in inventory turn
          company.                            rates have dramatically reduced our
                                              market price risk while, at the same
          3.                                  time, improving our return on in-
          Capacity Utilization. What’s more costly   vested capital. But we can’t be satis-
          than an unused truck on the lot, an   fied with our past success and must
          underused machine taking up a bay, or   continue to challenge ourselves to
          a talented employee with nothing to   take it to the next level. Good to
          do? The answer is simple: very little! We   Great. We will do this by improving
          must ensure that we are using all of our   our internal processes even further,
          capacity – equipment and people – to   partnering with our mill suppliers to
          its absolute fullest. By implementing a   increase delivery reliability, and by
          tactical commercial strategy that focuses   leveraging technology in order to
          specifically on filling unused capacity,   better optimize inventory planning
          we will generate accretive volume and   by significantly improving demand
                                              forecasting methodology.

                                                                                               KMC NEWSLETTER  5
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