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TROUBLESHOOTING




              Temperature Too High                Drips from T&P Relief              If the water pressure is between 50
                                                                                     and 60 psi, a Thermal Expansion Tank
            If the water temperature is too hot:  Valve Discharge Pipe               is installed and properly pressurized,

            •  Install or adjust the Thermostatic  A small amount of water dripping from   and the valve has been cleared of any
              Mixing Valves for each point-of-use  the Temperature and Pressure (T&P)   debris, and it sƟ ll drips, the valve may
              (see manufacturer’s instructions),  Relief Valve usually means the home’s   be broken—have a qualiĮ ed person
              or                                water pressure is too high or you need   replace the T&P relief valve.
                                                a properly sized and pressurized Ther-
            •  Adjust the thermostat(s) on the                                        Water Odor
              water heater (see Step 10 in the  mal Expansion Tank. Refer to Step 1 in
              installation section of this manual).  the InstallaƟ on secƟ on of this manual   Harmless bacteria normally present in
                                                for more informaƟ on. A large amount   tap water can mulƟ ply in water heat-
            A nonfuncƟ oning thermostat or a    of hot water coming from the T&P     ers and give oī  a “roƩ en egg” smell.
            shorted heaƟ ng element can cause ex-  discharge pipe may be due to the tank   Although eliminaƟ ng the bacteria that
            tremely hot water. If the Temperature   overheaƟ ng.                     causes “smelly water”  with a Chlorina-
            and Pressure Relief Valve (T&P Valve)                                    Ɵ on system is the only sure treatment,
                                                   WARNING! Do not cap or plug the
            releases large amounts of very hot                                       in some cases, the standard anode
                                                T&P relief valve or discharge pipe,
            water, it is likely due to a shorted heat-                               rod that came with your water heater
                                                and do not operate the water heater
            ing element, or more rarely a nonfunc-                                   can be replaced with a special zinc
                                                without a funcƟ oning T&P Relief Valve
            Ɵ oning thermostat, or the thermostat                                    anode rod which may help reduce or
                                                - this could cause an explosion.
            does not Į t snuggly against the tank.                                   eliminate the odor. Contact a qualiĮ ed
            Very high water temperatures can also                                    person.
                                                Water pressure too high. High water
            cause the Energy Cut Oī  (ECO) to trip
                                                pressure can cause the T&P Relief
            (see page 19). Turn power oī  unƟ l                                      NOTE: To protect the tank, an anode
                                                Valve to drip. Install a Pressure Reduc-
            this problem is Į xed.                                                   rod must be installed in the water
                                                ing Valve (PRV) on the main cold water
                                                                                     heater at all Ɵ mes or the warranty is
                                                supply line. Adjust the PRV to between
                                                                                     void.
              Low Water Pressure                50 and 60 psi.
                                                                                     In cases where the “roƩ en egg” smell
            Check both the cold and hot water at a     Thermal Expansion Tank. Install a   is pronounced, you can raise the tank
            sink to determine if the lower pressure   Thermal Expansion Tank. If a Thermal   temperature to 140°F in order to re-
            is only on the hot water side. If both hot   Expansion Tank is already installed and   duce bacteria growth in the tank.
            and cold faucets have low pressure, call   the T&P Relief Valve discharge pipe   atures increase the risk of scalding, if
       TROUBLESHOOTING  primary causes of this are:  sure or the internal bladder may be   you set the thermostat(s) higher than
                                                                                        WARNING! Because higher temper-
                                                drips, the Thermal Expansion Tank may
            your local water uƟ lity. If the low pres-
                                                be pressurized to the wrong pres-
            sure is only on the hot water side, the
                                                defecƟ ve. Refer to the instrucƟ ons that
                                                                                     120°F, ThermostaƟ c Mixing Valves
            •  Melted heat traps or dip tube. Sol-
                                                came with the Thermal Expansion Tank
                                                                                     at each point-of-use are parƟ cularly
              dering copper pipes while they are
                                                                                     important (page 4).
                                                for more informaƟ on.
              connected to the water heater can
              melt the heat traps inside the hot
                                                Debris. In rare cases, debris can sƟ ck
              and cold water connections or the
                                                inside the T&P Relief Valve prevenƟ ng
              dip tube (cold water side). Melted
              heat traps or a melted dip tube can
                                                case, the T&P Relief Valve discharge
              restrict the flow of hot water. If that’s
              the case, replace the heat traps or  the valve from seaƟ ng fully. In that
                                                pipe will drip. You may be able to clear
              dip tube.                         debris from the T&P Relief Valve by
                                                manually operaƟ ng the valve, allowing
            •  Partially closed supply valve. Open  small quanƟ Ɵ es of water to Ň ush out
              the water heater’s supply valve
              fully.                            the debris. See the label on the T&P
                                                Relief Valve for instrucƟ ons.
             20 • ResidenƟ al Electric Water Heater Use and Care Guide
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