Page 4 - Newsletter - (October - December)

Set clear goals and objectives: Create an environment that celebrates

both successes and failures:
Be clear about your vision, goals/objectives,
and roles. This will help create the Don’t just celebrate the successes, celebrate

framework necessary to guide employees the employees who took a risk but maybe
to make empowered decisions to keep didn’t obtain the results intended but learned
customers happy. By setting clear objectives, valuable lessons themselves and for the
every employee will know their role and company.
responsibilities of the organization.
Let teams become the hierarchy:

Support a learning environment:
This occurs by slowly and carefully transferring
This is an ongoing process whereby teams responsibilities from managers to teams. This

look at various situations and discuss them can be a very scary and difficult process that
together to determine how they might handle takes time, training and a lot of persistence.
things differently in the future to achieve a This requires a lot of support time to the teams
different result. This is really what our lives as they move from depending on a manager
are all about; learning new things as we grow, to make decisions to being autonomous.

by analyzing the things we’ve done in the
past.

Effective communication:

Sharing information with employees is
important because it not only helps to build
trust; In a culture obsessed with measuring
talent build trust; it gives employees important

information that will allow them to make the
best possible decisions in critical situations
and be well connected with the organization.

Empower employees:
Working to create an environment that
If you empower employees to make decisions empowers employees has been shown to not
that will help keep customers happy, then only increase customer satisfaction levels
you have to be willing to allow them to make but also improve employee morale. It takes

mistakes and learn from those mistakes. training, practice, and the ability to accept
Berating an employee who tried something mistakes as a part of the learning process –
new will only serve to keep others from trying but it is well worth the effort in the long run!
new things.

3