Page 12 - Company Policy

products. As per the Direct Selling Guidelines
2016, clauses 1.10, 1.11.e and 4.2.b, these
60 days will be considered as the ‘Cooling-
off Period’ offered to a Novus Customer to
reconsider his/her decision to be part of the
Company. Should the Novus Customer avail
this policy and repudiate his affiliation with the
company, he/she may rejoin under the same
sponsor within six months or under another
sponsor post 6 months of termination.
(b) In all cases, proper notice, proof of purchase and
timely return of the product is required to be
given to the source of purchase. The Company
reserves the right to reject repetitive returns.
(c) When FLP products are acquired by Novus
Customers, and subsequently returned for
refund, the Profit and Bonus which was
disbursed will be charged back to the Forever
Business Owner(s) who benefited from the sale,
and the FBO who made the purchase may no
longer be Wholesale Qualified.
Refund and Buy Back Procedure for the Forever Business Owner
3.04 During the respective stated periods of warranty and
guarantee, the Company will provide a new replacement
of the same such product in exchange for a defective
product or for one that has been returned to a Forever
Business Owner by a Retail Customer for lack of
satisfaction provided that such product has been certified
as not having been consumed or sold. Such replacement
shall be subject to validation of presented proof of timely
purchase. Such purchase must have been by the FBO
returning the product. In addition, for replacements
of products to an FBO for product returns by Retail
Customers, a proof of sale to the Retail Customer and
written proof of cancellation along with a signed receipt
for return of funds as well as the return of product
will be required. Repetitive returns of product by the
same parties may be rejected. The Company shall
ensure that the policy with regard to replacement of
defective products shall be adhered to by the Designated
Distributor or the FBO from whom products have been
purchased by the retail customer.
3.05 Buy Back Rule for Forever Business Owner
(a) The Company shall buy back any unsold, saleable
FLP product, except literature, that has been
purchased by the Forever Business Owner in his ID
within the previous twelve (12) months from any
FBO who terminates his/her Forever Business. Such
buy back will be accomplished by the terminating
FBO first giving written notice to the Company of

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