Page 55 - Company Policy

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legal

18.01 Grievance Redressal/Dispute Resolution/Waiver of
Jury Trial.
(a) If a grievance, complaint, controversy or claim arising
out of or relating to the FBO relationship or FLP
products, this should first be resolved by negotiations.
The company encourages its FBOs to first contact
the sponsor and his/her upline managers to resolve
any such complaints or disputes. If their complaints
are not addressed to their satisfaction, the company
invites them to lodge their complaints with the
‘Grievance Redressal Committee’ which has been set
up in conformation of the Direct Selling Guidelines
2016, clause 7.4 and all its sub clauses
The Grievance Redressal Committee will be
responsible for addressing all complaints submitted
to the Company related to the Forever business. This
Committee comprises of following 3 officers of the
company –
• Country Sales Manager -
Mr. Harish Singla
• Director -
Mrs. Nikita Naterwalla
• Sr. Head of Finance & Company Secretary -
Mr. Vishal Tibrewal
Under the guidance of this Committee, all grievances
recorded either by FBOs or Customers shall be
addressed directly by the Company.
If these cannot be resolved b, the Company and FBO
agree that in order to promote to the fullest extent
reasonably possible a mutually amicable resolution
of the dispute in a timely, efficient and cost-
effective manner, he/she will waive his/her respective
rights to a trial by jury and settle the dispute by
submitting the dispute to the Local Arbitration,
in Mumbai, India, in accordance with the written
procedures adopted by the Company for resolution
of disputes in accordance with the written Dispute
Resolution Policy currently in effect and available
on the Company’s website at www.foreverliving.
com. Mumbai, India shall be deemed the sole and
exclusive place for jurisdiction and venue of any
dispute between the company and the FBO, and if
appropriate, under the Company’s dispute resolution
procedures, a court of competent jurisdiction located

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