Page 22 - drive a2b march 2020 web

NEW
SOUTH
WALES
NEWS

Annual Survey of Point to Point
Transport Use 2019
�re��enc� of taxi �se was si�i�ar to 201�
RESULTS Annual Survey of Point to Point
Of those people in Sydney who had used a taxi at least once in the previous six months:
Transport Use 2019
Since 2012 IPART has surveyed NSW residents annually about their use and
15%
48%
Annual perceptions of taxis and other forms of point to point transport. 34% 8%
Since 2012 IPART has surveyed NSW residents
=SY GER ǻRH E JYPP VITSVX SR SYV WYVZI] here.
Survey of annually about their use and perceptions of taxis
Since 2012 IPART has surveyed NSW residents annually about their use and
and other forms of point to point transport.
perceptions of taxis and other forms of point to point transport.
8LI WYVZI] EWOW EFSYX HMǺIVIRX TSMRX XS TSMRX XVERWTSVX
Point to Point used taxis less than used taxis less than used taxis more than
used taxis at least
=SY GER ǻRH E JYPP VITSVX SR SYV WYVZI] here.
services:
the previous year
the previous year
once a month
once a wee�
�� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������
Transport Use 8LI WYVZI] EWOW EFSYX HMǺIVIRX TSMRX XS TSMRX XVERWTSVX
���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ����
�� � ����.
2019 ���� ������� �������� ������� � ������� ���� � ������ �� ���������
services:
�� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������
��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ����
Satisfaction with taxi services increased in 2019
���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ����
������ ����������.
�� � ����.
�� ����� ����� ��� ���������� �� ���� ���������
���� ������� �������� ������� � ������� ���� � ������ �� ���������
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ����
��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ����
M
������ ����������.
X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ���� Median taxi di t i
�� ������. Overall satisfaction with taxi services increased in all fares 2019
�� ����� ����� ��� ���������� �� ���� ���������
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ����
We
We ssururveveyeyed d momorere tthahann 3,3,00000 0 pepeopoplele ffroromm ththrereee
X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ����
More than geographical areas we surveyed.
geogra hphiic lal regiions iin NSNSWW: $32
�� ������.
X Sydney Satisfaction with taxi fares has trended up over the last
We ssururveveyeyed d momorere tthahann 3,3,00000 0 pepeopoplele ffroromm ththrereee
We
�0� Other urban areas (Newcastle, Wollongong, Gosford and Wyong) Sydney
X
five years, although it remains lower than satisfaction
geogra hphiic lal regiions iin NSNSWW:
consider taxis X Sydney
X Rest of NSW
good value for with rideshare fares.
X Other urban areas (Newcastle, Wollongong, Gosford and Wyong)
X Rest of NSW
money More than �0� of respondents said that they would be ������0
Use of point to point transport in 2019 was similar to 2018,
more li�ely to use a taxi in future if fares were cheaper.
FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI Outside
Use of point to point transport in 2019 was similar to 2018,
Percentage of survey respondents who had used point to point transport at least Sydney
FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI
once during the previous six months
Percentage of survey respondents who had used point to point transport at least
60% once during the previous six months
�ares �aid for rideshare contin�e to �e �ower than taxis
50%
40% 60%
50%
30%
40%
Median rideshare �s in �0��, respondents considered rideshare to be
20%
30%
fares 2019 10% better value for money than other services.
20%
0%
10%
2017 2018 2019 2017 2018 2019 2017 2018 2019
0% ��� of
Other urban areas
2018 Rest of NSW
Sydney �ess than �0� consider that rideshare services are 2019 Sydney users
2017
2018
2019
2017
2019
2018
2017
Sydney
��0 poor value for money. Taxis Other urban areas Limo/Other HV Rest of NSW consider
Limo/Other HV
Taxis
Rideshare
Rideshare
rideshare
Sydney For both rideshare and taxi services, 1 good value for
IPART NSW.GOV.AU
22 DRIVE A2B magazine · March 2020 perceptions of value for money were lower for 1 money
IPART NSW.GOV.AU
������� trips after �0pm on Friday and Saturday.
Outside
Sydney
Around 4 in 5 taxi users got their
vehicle within 10 minutes on
their last trip taken.
Wait times for taxis were
perceived to be better during the
day than after 10pm, particularly
on Fridays and Saturdays.
IPART NSW.GOV.AU 2