Page 20 - drive a2b march 2020 web

INDUS TR Y SUR VEY

IPART survey
results - Point to

NEW Point Transport
SOUTH Use in 2019
WALES

NEWS The Independent Pricing and Regulatory
Tribunal – NSW has surveyed NSW residents
annually since 2012 about their use and
perceptions of taxis and other forms of point
to point transport.
The tribunal has recently published their
results for Annual Survey of Point to Point
Transport use in 2019 by NSW residents.

Of all the people in Sydney who used a taxi at
least once in the last 6 months, 15% used taxis
at least once a week, 52% used taxis once a
month or more than once a month and 8%
used taxis more than they did in 2018.

The overall satisfaction with taxi services
increased in all the three geographical areas
and more than 50% respondents consider
taxis as good value for money.
Furthermore, the satisfaction with taxi fares
has seen an upward trend in the last five years
and more than 40% respondents are more
than likely to use taxis in future if fares were
cheaper.

In terms of wait times, around 4 in 5
passengers got their vehicle within 10 minutes
and it is perceived to be better during the day
than after 10pm, particularly on weekends.
In summary, the results show that perception
and satisfaction of taxi services in NSW is like
that of 2018 with a significant improvement in
certain areas of practical and quality aspects
apparent from the IPART survey results.

Turn to page 22 for more details on the survey
results.

20 DRIVE A2B magazine · March 2020