Page 23 - drive a2b march 2020 web

�re��enc� of taxi �se was si�i�ar to 201�
Of those people in Sydney who had used a taxi at least once in the previous six months:
15%
48%
34%
used taxis more than
used taxis less than
used taxis less than
used taxis at least
the previous year
the previous year
once a month
once a wee�
Satisfaction with taxi services increased in 2019
M 8% �re��enc� of taxi �se was si�i�ar to 201�
i
t
Median taxi di Of those people in Sydney who had used a taxi at least once in the previous six months:
Overall satisfaction with taxi services increased in all fares 2019
geographical areas we surveyed. 15% 48% 34% 8%
More than $32
�0� Satisfaction with taxi fares has trended up over the last used taxis at least used taxis less than used taxis less than used taxis more than
Annual Survey of Point to Point
Sydney
consider taxis five years, although it remains lower than satisfaction once a wee� once a month the previous year the previous year
Transport Use 2019
good value for with rideshare fares.
money More than �0� of respondents said that they would be ������0
more li�ely to use a taxi in future if fares were cheaper. Satisfaction with taxi services increased in 2019
Outside
Sydney Median taxi di t i
M
5IVGIMZIH WXVIRKXLW ERH [IEORIWWIW SJ HMǺIVIRX WIVZMGIW [IVI WMQMPEV XS
Overall satisfaction with taxi services increased in all fares 2019
�ares �aid for rideshare contin�e to �e �ower than taxis More than geographical areas we surveyed.
Since 2012 IPART has surveyed NSW residents annually about their use and
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$32
Satisfaction with taxi fares has trended up over the last
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perceptions of taxis and other forms of point to point transport.
Sydney
Median rideshare �s in �0��, respondents considered rideshare to be �0� five years, although it remains lower than satisfaction rideshare
SR EPQSWX EPP TVEGXMGEP ERH UYEPMX] QIEWYVIW
Annual Survey of Point to Point better value for money than other services. good value for with rideshare fares. Limousines and other hire vehicles GSRXMRYI
consider taxis
fares 2019
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trips after �0pm on Friday and Saturday.
�������
Since 2012 IPART has surveyed NSW residents annually about their use and services:
�ares �aid for rideshare contin�e to �e �ower than taxis
perceptions of taxis and other forms of point to point transport. �� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������
Perceived strengths and weaknesses of point to point transport services in Sydney
Outside
�s in �0��, respondents considered rideshare to be
Median rideshare
Sydney
=SY GER ǻRH E JYPP VITSVX SR SYV WYVZI] here. ���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ���� Quality measures
Practical measures
fares 2019
better value for money than other services.

��� of
�� � ����. �ess than �0� consider that rideshare services are Sydney users
�ro�t� of ri�es�are use appears to be levelling off
��0
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consider
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After several years of consistent growth, numerous indicators in the 2019 survey suggest a

��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ����
Sydney
services: vehicle within 10 minutes on For both rideshare and taxi services, good value for
flattening off in the rate of growth during 2019.
������ ����������.
�� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������ their last trip taken. perceptions of value for money were lower for money

trips after �0pm on Friday and Saturday.
Frequency of use (for those people who had used rideshare at least once) was similar to 2018
�������
���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ���� �� ����� ����� ��� ���������� �� ���� ���������
�� � ����. Wait times for taxis were and higher than the frequency of use of taxis by people who had used taxis at least once.
Outside
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ����
���� ������� �������� ������� � ������� ���� � ������ �� ��������� perceived to be better during the
Sydney
�f those people in Sydney who had used rideshare at least once in the previous six months:
��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ���� X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ����
�re��enc� of taxi �se was si�i�ar to 201�
������ ����������. day than after 10pm, particularly
�� ������.
14%
33%
Of those people in Sydney who had used a taxi at least once in the previous six months:
�� ����� ����� ��� ���������� �� ���� ��������� on Fridays and Saturdays. 21% Around 4 in 5 taxi users got their 36%
48%
34%
8%
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ���� 15% used rideshare at used rideshare less used rideshare less used rideshare more
vehicle within 10 minutes on
We ssururveveyeyed d momorere tthahann 3,3,00000 0 pepeopoplele ffroromm ththrereee
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X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ���� We 2 least once a wee� than once a month :EPYI JSV than the previous year than the previous year
IPART NSW.GOV.AU
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their last trip taken.
ORS[PIHKI
�� ������. geogra hphiic lal regiions iin NSNSWW: used taxis less than used taxis more than ERH EXXMXYHI
used taxis less than
used taxis at least
once a wee�
PMQSYWMRIW SXLIV -:
XE\MW
X Sydney once a month the previous year VMHIWLEVI the previous year
Wait times for taxis were
We ssururveveyeyed d momorere tthahann 3,3,00000 0 pepeopoplele ffroromm ththrereee
We In all areas, more than 10� of rideshare users who have previously used a taxi said that
geogra hphiic lal regiions iin NSNSWW: X Other urban areas (Newcastle, Wollongong, Gosford and Wyong)
perceived to be better during the
they don�t use taxis at all any more, and more than �0� said they use taxis a lot less.
Satisfaction with taxi services increased in 2019
X Sydney �re��enc� of taxi �se was si�i�ar to 201� X Rest of NSW day than after 10pm, particularly
Median taxi di
M
t
X Other urban areas (Newcastle, Wollongong, Gosford and Wyong) on Fridays and Saturdays. i
Of those people in Sydney who had used a taxi at least once in the previous six months:
�eporte� proble�s �it� ri�es�are in�rease� slig�tl� in ����
X Rest of NSW Overall satisfaction with taxi services increased in all fares 2019
15% 48% 34% IPART NSW.GOV.AU geographical areas we surveyed. $32 2
8%
More than
�hile problems experienced with rideshare remain equal to or lower than taxis, the
�0�
gap is much lower in 2019.
used taxis at least used taxis less than used taxis less than used taxis more than Satisfaction with taxi fares has trended up over the last Sydney
five years, although it remains lower than satisfaction
consider taxis
once a wee� once a month the previous year the previous year with rideshare fares.
Use of point to point transport in 2019 was similar to 2018,
good value for
Around half of Sydney rideshare users reported experiencing a problem in the last
������0
money
Use of point to point transport in 2019 was similar to 2018, FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI
More than �0� of respondents said that they would be
12 months� a slight increase from 2018. �he most common problems were:
FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI more li�ely to use a taxi in future if fares were cheaper. Outside
Satisfaction with taxi services increased in 2019
X pea� or surge pricing
Sydney
X drivers not ta�ing the most direct route
Percentage of survey respondents who had used point to point transport at least Percentage of survey respondents who had used point to point transport at least
Median taxi di
M
t
i
once during the previous six months
once during the previous six months Overall satisfaction with taxi services increased in all fares 2019 X drivers not �nowing where they were going
X di�culty getting a service at a ma�or event.
geographical areas we surveyed. �ares �aid for rideshare contin�e to �e �ower than taxis
More than
60% �0� Satisfaction with taxi fares has trended up over the last $32 �eporte� proble�s �it� ta�is �e�rease� slig�tl� in ����
60%
IPART NSW.GOV.AU
Sydney
50% five years, although it remains lower than satisfaction Median rideshare �s in �0��, respondents considered rideshare to be 4
consider taxis fares 2019 better value for money than other services.
40% good value for with rideshare fares. 50% In 2019, around �0� of Sydney taxi users reported having problems either
��� of
during a taxi �ourney or when trying to catch a taxi in the last 12 months. �his
40%
30% money More than �0� of respondents said that they would be ������0 �ess than �0� consider that rideshare services are Sydney users
consider
Outside
20% more li�ely to use a taxi in future if fares were cheaper. ��0 poor value for money. was a slight decrease from 2018. rideshare
30%
�he three most common reported problems were:
Sydney
10% Sydney For both rideshare and taxi services, good value for
20% money
X di�culty getting a taxi at a ma�or event
0% perceptions of value for money were lower for
2017 2018 2019 2017 2018 2019 2017 2018 2019 10% trips after �0pm on Friday and Saturday.
�ares �aid for rideshare contin�e to �e �ower than taxis ������� X drivers not ta�ing the most direct route
Sydney Other urban areas Rest of NSW 0% Outside
2018
2019
2017
2017
Median rideshare �s in �0��, respondents considered rideshare to be 2018 2019 2017 X drivers not �nowing where they were going. 2018 2019
Taxis Rideshare Limo/Other HV Sydney
fares 2019 better value for money than other services. �roblems were less common in other urban areas and the rest of �S�
Sydney
than in Sydney. �owever, di�culty getting a taxi at a ma�or event was more
��� of Other urban areas Rest of NSW
�ess than �0� consider that rideshare services are Sydney users evident in the rest of �S� than in Sydney.
��0 poor value for money. consider Taxis Rideshare Limo/Other HV
Around 4 in 5 taxi users got their
IPART NSW.GOV.AU 1 rideshare
Sydney For both rideshare and taxi services, good value for vehicle within 10 minutes on
DRIVE A2B magazine · March 2020 23
perceptions of value for money were lower for money IPART NSW.GOV.AU their last trip taken. 3
������� trips after �0pm on Friday and Saturday. 1
Outside IPART NSW.GOV.AU Wait times for taxis were
Sydney perceived to be better during the
day than after 10pm, particularly
on Fridays and Saturdays.
Around 4 in 5 taxi users got their
vehicle within 10 minutes on
IPART NSW.GOV.AU 2
their last trip taken.
Wait times for taxis were
perceived to be better during the
day than after 10pm, particularly
on Fridays and Saturdays.
IPART NSW.GOV.AU 2