Page 3 - Email Support Playbook
P. 3
Life Cycle of a
Support Case
Dealer emails Assignment This is now
support & Ownership your case
Setting Verifying
Preferences Account Info
& Case Info
You are
preparing for Fields
more cases
Your case is
in process
QA Case Responding
Audits to Dealer
Your case has Statuses & Your case
been solved Solving needs a status
update
