Page 23 - Global Booklet Support_Neat
P. 23
Method 2: Transferring
Cases can also be transferred to a specific user by selecting the cases you would like to
transfer and then selecting „Change Owner‟.
The case is now removed from the support queue and transferred to the individual CSR‟s box
where it is no longer viewable by the moderator.
Moderator - Transferring Cases
