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04 - FAQ’s

43. Is it important to fill this 4A column?
Yes as this gives break-up of the property cost, customer’s own
contribution and loan requirement at a glance. This can be starting
point to structure customer’s loan requirement and assist credit
underwriter to understand customer’s financials.

44. How should I fill up details of the property as per row 5, if
customer has not identified the property?
You may mention it as “PNI” or Property Not Identified.

45. How do I collect financial information as per column 6, as
customers’ are reluctant to share their details?

You should always help the customer to fill-up the application form as
stated earlier. Before starting the form filling exercise, you should give
heads-up to customer informing specific information that is required to
fill-up the details. Inform the customer that information on savings and
investments will be a strength or it could be a mitigating factor for a risk
identified by the underwriter to design a suitable product or we may be
able to offer higher loan amount or tenure based on this information.

46. Why should we give the information of loan taken as the
same will be available on CIBIL report?
It may be possible in rare senario that some of the member institu-
tions may not have updated the details or wrongly stated the details in
credit bureau which may pose a challenge in the loan sanction process.
Hence, in the interest of the customer, you should encourage to give
details so that TAT for processing loan is minimal.

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