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04 - FAQ’s

in favour of the family members or close relative or friend if both of
them are not going to be in India. The details can be seen in the POA
document. In case the application form is being filled in India in the
absence of both the applicants then the POA needs to sign on behalf of
both of them in the application form as instructed in the POA
document.

29. How can the application form be filled and signed if both
applicant who are applying for the loan are not in India?
Based on the POA document as per the format of PCHF, the POA holder
can sign on behalf of applicant and co applicant individually.

30. Do I need to take POA for applicant and co-applicant individually
or it can be combined?
It can be combined or individual POA.

31. Is it important to give POA document at the time of login?
It is preferable to have POA at login stage so that there is a clarity to the
customer to identify their close family member or friend to represent
them for the home loan transaction. However, in special cases, if the
applicants are present at the time of login, it may not be required but it
is important to share the details post sanction of the loan but it
definitely needs to be submitted before disbursement.

32. Do we need POA even if the NRI customers are in India at the
time of applying for the loan?
Yes, because even though they are in the India at the time of applying
for the loan, they should identify POA holder and the same should be
accepted as per PCHF policy as we need a representative to interact in
the absence of the customer during the tenor of the loan.

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