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04 - FAQ’s

19. What if mandatory documents (Aadhaar, PAN) have errors
in personal information of the individual?
If there is a glaring error, we should consider alternative two KYC
documents having correct name and also inform the customer to apply
for rectification of the same. In addition to that you can also collect
declaration form for dual name as per declaration format of our
company.

20. What does the column “Others” mean in the KYC section?
In case we are collecting additional document as KYC other than
Aadhaar, PAN and Passport like Driving License, Voter ID, Electricity bill
etc., in such cases you should mention the name and serial number of
the document issuing authority.

For eg. If in Aadhaar Card, the address stated is different from the cur-
rent address of the customer we need alternative document as proof of
address. In such a situation, the customer can give electricity bill or other
residence proof document along with Aadhaar card.

21. What if the customer does not have a landline number?
As said earlier, the individual customer need to write “NA” (Not Avail-
able)

22. What does it mean by ‘to be used for GST’ in current residence
address column?
In case of individuals the current residence address should be stated and
for non-individuals, the address stated in the GST certificate should be
mentioned here.

23. What should I do if the current residence address is the same
as permanent residence address?
Then you should fill up as ‘same as above’

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