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04 - FAQ’s

4.1 - Basic FAQ on Application form

1. What is the importance of application form?
Application form is the primary document indicating customer’s interest
in applying for the loan amount. In terms of contract, this document is
known as “Invitation to contract”. In any legal proceedings, this docu-
ment will be the first to be called for legal action along with other doc-
uments.

2. Who should fill the application form?
Application form should always be filled-up by the customer and you
can assist the customer in filling the columns correctly.

3. What should I do if the customer requests to fill the same?
You should request the customer to fill-up the application form as they
need to furnish personal and financial details that will help them to
avail loan with ease. You can share that credit evaluation will be based
on the comprehensive information provided by them in the application
form. At the best, you can assist them in getting the form filled-up. As
a good practice, you can always inform the customer in advance about
the details required to fill the application form.

4. Why I should write in block letter?
The application form should be filled only in block letters, since it makes
the information more legible. The information in loan application form
will be used by different departments and therefore it should be
accurate.

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