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04 - FAQ’s

36. Under the row KYC what does it mean by CIN, TAN and PAN?
CIN stands for Corporate Identity Number, It’s a unique 21 digit alpha
numeric number allocated by registrar of company for all entities
registered with it. This number is used to track the companies on ROC
website. It is mandatory to quote in all the documents like letter heads.

TAN stands for Tax deduction and Collection Account number, it is a
unique 10 digit number issued to all entities required to deduct and
collect tax on payments made by them under the income tax act 1961.

PAN stands for Permanent Account Number, a 10 digit alpha numeric
number issued to individuals by income tax department to all.

This column is specifically for non-individual entity.

37. What is GST?
GST stands for Goods and Service Tax. Now GST has subsumed all other
taxes i.e VAT, Service tax etc. We need to mention the GST address in
case of self-employed or non-individual entities having GST number.

38. What can we do if customer doesn’t have official email ID?
We should mention to the customer that critical loan related
statements and communication will be done through email from our
end, hence if the customer does not have official email ID, he/she
should be guided to share their personal mail ID.

39. What if customer doesn’t have landline on his office desk?
In such situations do mention the board number or reception number,
security gate number or his immediate supervisor’s number in the
office. The purpose is to contact the customer during the loan
processing and during the life of the loan as per the need.

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