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02 - FAQs on Sanction Process

4. What should be done if the customer is asking for change in loan
amount or tenor, EMI or any conditions within the norms of PCHF?
If there is any change requested in the terms of loan sanctioned, we should
ask customer to give a request letter addressed to PCHF. The possible
scenarios are given below:

a. If the customer wants to increase or decrease the loan amount?
Increase in Loan Amount: If the request is for increase in loan amount,
then the customer should have sufficient income or share additional in-
come source acceptable to PCHF or should be open to increase the tenor as
per the product program and eligibility norms of the credit policy.

Decrease in Loan Amount: This option also requires request letter from
customer. However, for home loan cases, the revised sanction letter can be
issued subject to OCR proof provided by the customer to bridge the gap in
purchase of property.

b. If the customer wants to increase or decrease the loan tenor/
EMI amount?
We should ask the customer to give a request letter addressed to PCHF.
Based on the age of the customer, property and product & eligibility norms
the same can be offered to customer. .

Based on the above conditions, revised sanction letter needs to be gen-
erated and the applicant and co-applicants to the loan should accept and
sign the new sanction letter.

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