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02 - FAQs on Sanction Process

5. What will happen if the customer changes his job or business
location during the interim period or post handing over sanction
letter?

Every sales professional should be aware of the situation. The customer
should be encouraged to disclose at the time of login itself if he plans to
change or has offer in hand. In such a situation the applicant has to submit a
fresh set of documents pertaining to new assignment or the change in busi-
ness and the case would be reviewed afresh once again as per the policy of
PCHF.

6. What will happen if the applicants decide to change, drop or
substitute one of the applicants or co-applicants to the loan?

If there is a change in income earning applicant or co-applicant, we need to
collect a new set of application form along with income and KYC documents
as per the login checklist. The entire sanction process has to be revisited and
a new sanction letter will be offered with revised terms for acceptance by the
applicant & co-applicants.

If there is an addition of non-income earning applicants or co-applicants to
the loan, we need to collect an application form for the new applicant along
with their KYC documents and the entire sanction process has to be revisited
to generate a sanction letter with new set of applicant and co-applicants.

Kindly note that all co-owners need to be necessarily co-applicants to the
loan. In case the sale deed has been executed, ensure that all the owners
are co-applicants or if it is not executed keep the customer informed.

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