Page 5 - ebook - Servi

Confidential

Overview

The Challenge

Jobs in the hospitality industry considered as a temporary or transitional jobs.
That pattern causes high turnover rate (70%), one of the highest of all industries.

• Half of all adults have worked in the restaurant industry at least once during their life and over 25 percent of adults
worked their first job in a restaurant

• Most workers in the industry are 30 and older.
• The average employee works part-time, just 25 hours per week, with $13.76/hour.

RECRUITMENT

• There is immediate demand for employees which is left
unanswered. Employee may not fit to the business, so he will
cause a loss of productivity.

• High spending of time and money - interviewing and staffing.
• There is no any commitment between employer and worker.

Worker can leave at any time to the next business in the street,
so you should recruit a new one in a short period.

5

TRAINING MANAGING

• Repeated training process for each new • Hard to manage & control mostly because a
employee, which causes high spending of time high turnover rate. You should manage new
and money. employees each session, which causes new
issues and constraints.
• Most of the employees in hotels are leaving in
their first days, mainly because their training • Most of the employees are young and aren’t
process. feeling any commitment to the business, so there
are many extra daily management issues. In each
• Employees consider their job as a side job, so day, some employees do not arrived or late to
they don’t put their full attention in studying their shift.
their role.