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TARGET USERS
HOTELS
CATERING / Considered as our largest opportunity.
RESTAURANTS VENUES Hotels have a complicated organizational
structure, including many departments
Small/medium businesses with hundreds and a vast array of positions. Hotels
This market contains small/medium of permanent & temporary employees. typically spend over one third of their
businesses with about 10 to 80 This sector is mostly seasonal, the revenues on labor costs.
employees per business. busiest period being the summer season. The HR process is considered very
On the other hand, this market is Employees are divided into 2 groups: expensive and complicated, with tens
considered the biggest hospitality sector • Permanent employees : the minority to hundreds of thousands of dollars per
in terms of revenues and employees. of the employee’s pool. month and a great deal of management
Employees work several shifts per week • Temporary employee: mostly attention spent on hiring, training and
and usually have another occupation employed by HR companies. managing.
during their job at a restaurant. Catering businesses usually has large There are two types of workers.
employee’s pool, while a minority of that Employees which works on a temporary
8 HR process: employee’s practically working. basis (waiters), while others works for full
• Recruitment: classified advertising A typical worker can work once in a few time position (managers).
through digital and central places months or work in several different
or cheaper ways like referral businesses at a time. HR process:
method or advertising on restaurant • Recruitment: using HR companies
window. HR process
• Training: practical training for • Recruitment: manily by HR for temporary & permanent
several shifts and self-learning of employees. Advertising in main
regulations and menu. companies or refferal method. channels to get more candidates.
• Management: although businesses • Training: there is no training • Training: a training program
have relatively simple structure, for each role by trainers and
managing employees is considered method, the employees informed department managers.
one of the biggest challenge, mostly about main regulations and event • Management: complicated
because of high turnover rate and details in the beginning of the event organizational structure with several
young employees behavioral nature. by a short brief. levels of management and vast
• Management: considered very positions. Each department handles
difficult challenge - you don’t know with different management issues
your employees, they not trained according to their workers pattern.
or even work for their first time and
most of them very young causing
enormous management issues.
