Page 12 - ebook - Servi

Confidential

E-LEARNING TOOLS

Up to several years ago, using an e-learning platform wasn’t common – especially in full-service restaurants, which often
have older employees. However, a lot has changed in technology in recent years; The vast majority of active Facebook
users are now between the ages of 35 and 60. The argument that older employees would struggle with the technology has
become virtually obsolete.

Main benefits of e-learning 48%

• Employees can train anytime, anywhere at their own pace on their FULL-SERVICE
smartphones, computers, or tablets. They can review policies and RESTAURANTS
procedures on the spot.
73%
• Continuous training. Technology allows for constant updates, new
modules, including new policies and procedures that affect your HOTELS AND LODGING
ESTABLISHMENTS
12 employees.
25%
• Easily receive acknowledgement on important policies and procedures.
No more waiting for paperwork and no more need for paper. This also 21 AND YOUNGER
ensures compliance with all policies and procedures, as well as proper
documentation, should any problem arise.

• Using feedback questionnaires to ensure your employees comply with
the training. E-learning systems often include review question options
which allow you to immediately test your employees knowledge.

• Analysis and reporting allow you to know immediately where employees
need help and where they excel.

• Better training means reduced turnover and better service.