Page 8 - Servi
P. 8
Confidential
Target Users
Catering & Hotels
Restaurants Venues
Considered as our largest
opportunity. Hotels have a
complicated organizational structure,
This market contains small/medium Small/medium businesses with including many departments and
businesses with about 10 to 80 hundreds of permanent & temporary a vast array of positions. Hotels
employees per business. employees.This sector is mostly typically spend over one third of
On the other hand, this market is seasonal, the busiest period being the their revenues on labor costs.
considered the biggest hospitality summer season. The HR process is considered very
expensive and complicated, with
sector in terms of revenues and Employees are divided into tens to hundreds of thousands of
employees. 2 groups: dollars per month and a great deal
Employees work several shifts per of management attention spent on
week and usually have another • Permanent employees: the hiring, training and managing.
occupation during their job at a minority of the employee’s pool. There are two types of workers.
restaurant. • Temporary employee: mostly Employees which works on a
HR process employed by HR companies. temporary basis (waiters), while
others works for full time position
8 • Recruitment: classified Catering businesses usually has large (managers).
advertising through digital employee’s pool, while a minority HR process
and central places or cheaper of that employee’s practically
ways like referral method working. • Recruitment: using HR
or advertising on restaurant A typical worker can work once in companies for temporary
window. a few months or work in several & permanent employees.
• Training: practical training for different businesses at a time. Advertising in main channels to
several shifts and self-learning get more candidates.
of regulations and menu. HR process • Training: a training program
• Management: although for each role by trainers and
• Recruitment: manily by HR department managers.
businesses have relatively companies or refferal method.
simple structure, managing • Management: complicated
employees is considered one of • Training: there is no training organizational structure with
the biggest challenge, mostly method, the employees informed several levels of management
because of high turnover about main regulations and event and vast positions. Each
rate and young employees details in the beginning of the department handles with
behavioral nature. event by a short brief. different management issues
according to their workers
• Management: considered very pattern. .of behavior.
difficult challenge - you don’t
know your employees, they not
trained or even work for their
first time and most of them
very young causing enormous
management issues.
