Page 22 - Total Quality Excellence

SIX SIGMA AND QUALITY

MANAGEMENT

Organizations practicing Six Sigma create special levels for employees
within the organization. Such levels are called as: “Green belts”, “Black
& Business Excellence
belts” and so on. Individuals certified with any of these belts are often

experts in six sigma process.

According to Six Sigma any process which does not lead to customer

satisfaction is referred to as a defect and has to be eliminated from the

system to ensure superior quality of products and services.

Every organization strives hard to maintain excellent quality of its

brand and the process of six sigma ensures the same by removing
Management satisfaction.
various defects and errors which come in the way of customer

The process of Six Sigma originated in manufacturing processes but

now it finds it’s use in other businesses as well. Proper budgets and
resources need to be allocated for the implementation of Six Sigma

Quality in organizations.
Following are the two Six Sigma methods:

otal

T

DMAIC focuses on improving existing business practices. DMADV, on

the other hand focuses on creating new strategies and policies.

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