Page 17 - Total Quality Excellence
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TOTAL QUALITY MANAGEMENT
MODELS
Total Quality Management model requires meticulous planning and
research. Every total quality management model integrates customer
feedbacks with relevant information and plans accordingly to design
& Business Excellence
effective strategies to achieve high quality products.
Strategies formulated to yield better quality products need to be
evaluated and reviewed from time to time. Remember, customers are
satisfied only when products meet their expectations, fulfil their
needs and are value for money. Their overall experience with the
organization needs to be pleasant for them to be happy and return
to the organization even the next time.
Management Continuous improvements, changes and modifications in the existing
processes according to customer expectations are necessary to yield
higher profits. Processes can’t be same always.
If a customer complaints about a particular product of yours, find out the
Quality root cause of problem. Understand and implement necessary total quality
management models to rectify the problem, remove the defect for a high-
quality product.
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