Page 13 - A-MAX gPlex User Manual

gPlex Payment System FAQ

1: What is gPlex?
A: gPlex is an Over-the-Phone Secure Credit Card Payment Processing System.

2: What card types are accepted?

A: Currently, we can accept most type of debit, credit and pre-paid cards that are issued by Visa, Master card and
Discover.

3: Do I have to process all over the phone Credit and Debit Card payments through gPlex?

A: No, please refer to the Over the Phone Debit and Credit Card SOP.

4: Are there additional fees for paying through gPlex?

A: There are no extra fees when processing a payment through gPlex.
5: Why was the card declined?

A: There are numerous reason why the card was declined. Here are the most common reasons, and information.

• Incorrect Card information ( Billing Zip Code, CVC, Incorrect Card Number)
• Insufficient funds
• The Payment amount exceeds the customers daily limit

6: Can I take Manual Payments through gPlex?

A: Yes, only if it’s absolutely necessary. Please refer to the Over the Phone Debit and Credit Card SOP for more
information.

7: Which browser work best?
A: For optimal performance, we recommend using Google Chrome, or Microsoft Internet Explorer 9.0 and above.

8: Can I view the status of a transaction?

A: Yes, You may access the status by login on the gPlex website, selecting PCI Payment Log under Credit Card
Processing tap and clicking status to view response code.
9: Where can I obtain the gPlex User Manual?

A: gPlex User Manual is located in the Resource Library under EBooks.

10: Does gPlex keep me logged in?
A: Yes, gPlex will keep you logged for an hour.

11: How do I void a credit card transaction?
A: All voided transactions have to be completed by your ZM or ROM.

12: How do I request a void?

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