Page 10 - Impression March 2020

PATIENT EXPERIENCE

Stories From the Heart

"Everything and every person was "Hopkins at Bayview is fantastic. Everyone
wonderful. Such a nice, friendly, and caring from the doctors to the custodial staff are
staff. Thank you so much!" friendly and helpful! I feel I owe the quality

of my medical health to the people of
"Both the escort and radiology tech were Bayview."
outstanding"

My imaging experience which could have "Every person I interacted with during my
been stressful and uncomfortable was, visit are helpful, pleasant, and caring. I know
instead, pleasant due to the lovely staff who my team takes care of me.
guided me through it." "I think my imaging guy was "Lance" and

he was fantastic. Super cool dude. "
"I love the experience that I get everytime I

go to Bayview Breast Center. Everyone is "Every single individual I came in contact
nice, you don't have to wait long, and they was polite, helpful and well informed. I even
explain everything to you as they go ahead made that same comment to my husband
and do the test. Very nice."
when I returned home after my visit!"

"Wendy, was extremely kind and considerate. I am very claustrophobic and Wendy was very
helpful by talking to me and explaining the procedure as it went along. Also the MRI machine

was positioned so that I could see Wendy through the window. I did not feel so isolated. "

"VERY pleasantly surprised and grateful for my expeditious examination, testing, and
admittance to JHBMC! The ENTIRE staff: doctors, nurses, technicians, nutritionist, orderlies,

housekeeping...were obviously hired, not only for their field related expertise, but for their
customer care skills and pleasant demeanor. Thank you so much for helping me make a full
recovery! "

"While a mammogram is not a pleasant procedure overall, the staff at bayview goes above
and beyond to make me feel comfortable every time. From the phone calls ahead of time to
the waiting room to the images with the technician and time with the doctor, everyone is

wonderful. The doctor who was on duty during my appointment was absolutely wonderful. I
received some somewhat scary news and he took the time to sit down with me and explain
everything, showed me my pictures a second time to explain everything he was seeing and

even gave me his direct contact information for any follow up questions. "